From first enquiry to final delivery.
Five steps, one reference, and a person at each stage who has actually seen your consignment.
What happens, and when.
- 01
Tell us about your cargo
Submit shipment dimensions, origin, destination and preferred method.
A rough weight and box count is enough to start. We will tell you what else we need rather than sending you a form and hoping.
- 02
Receive your quote
Our team reviews your shipment and provides suitable transport options.
Quotes are prepared by a person who has looked at your consignment. Where air and sea are both viable, you get both prices and the trade-off between them.
- 03
Book & confirm
Confirm your shipment directly with our freight operations team.
Your booking is confirmed with an official reference and formal invoice. We verify customs papers and cargo readiness before departure.
- 04
We coordinate the freight
Collection, freight movement, clearing and forwarding are coordinated as required.
One reference covers the whole movement. If something changes en route, you hear it from us before you have to ask.
- 05
Track & receive
Follow progress with proactive updates delivered straight to your email.
Every milestone is verified against your booking reference, with status notices sent directly to your inbox.
Four documents cover most shipments.
Inconsistent paperwork causes more delays than weather, congestion and inspections combined. Get these right and the rest of the journey is usually uneventful.
- Commercial invoice
- Who is sending what to whom, and its value. The single most important document.
- Packing list
- Piece count, weights and dimensions, matching the invoice exactly.
- Identification
- Required for personal effects and for some commercial consignments.
- Certificates
- Origin, conformity or licences, where the goods or the destination require them.
Send these with your quote request or reply to our team’s email. We will tell you if anything specific to your route is missing.
Questions worth asking before you ship.
Not covered here? Ask us directly or email info@honeyspringltd.co.uk.
Ready to move your cargo?
Tell us where your shipment needs to go and we’ll help you find the right freight solution.